{"xsrfToken":"8d3cb2a7a90aa14d7e36d3c75d932d7343222e08_lout","branding":{"id":"5","key":"si","name":"Integra Support IT","portalBaseUrl":"/servicedesk/customer/portal/5","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/5/5","theme":{"headerBGColor":"#005a8c","headerLinkColor":"#ffffff","headerLinkHoverColor":"#0974b0","headerLinkHoverBGColor":"#0974b0","headerBadgeColor":"#0974b0"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/dae81806-15b6-4a52-9920-b1b7be55ccbb/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2QxMjU5Ni04MjFjLTRiNjYtODAzZi1mNjUzMjZjYTU3OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRhZTgxODA2LTE1YjYtNGE1Mi05OTIwLWIxYjdiZTU1Y2NiYiI6WyJyZWFkIl19LCJleHAiOjE3MzUzMDkzMjcsIm5iZiI6MTczNTMwODcyN30.9LxJcffySQQV3bR24Wf4kEIq77230gerorChUdp_uEg&client=97d12596-821c-4b66-803f-f65326ca578d&mode=fit","logoId":"dae81806-15b6-4a52-9920-b1b7be55ccbb","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"pt-BR":{"localeDisplayName":"Portuguese (Brazil)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-GB":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United Kingdom)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/aaffc512-3b3e-4e16-b273-d56ce7e9233e/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2QxMjU5Ni04MjFjLTRiNjYtODAzZi1mNjUzMjZjYTU3OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmFhZmZjNTEyLTNiM2UtNGUxNi1iMjczLWQ1NmNlN2U5MjMzZSI6WyJyZWFkIl19LCJleHAiOjE3MzUzMDkzMjcsIm5iZiI6MTczNTMwODcyN30.gAMZFI-nO_pBOt0Hdxbs9jLQNV1oGHiy3pZhsrtQajo&client=97d12596-821c-4b66-803f-f65326ca578d&height=300&mode=fit","bannerMediaApiFileId":"aaffc512-3b3e-4e16-b273-d56ce7e9233e","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"5","key":"si","projectId":10026,"serviceDeskId":5,"name":"Integra Support IT","description":"<p>Hi! Welcome to Integra IT Technical Support, how can we help you?</p>","portalBaseUrl":"/servicedesk/customer/portal/5","onlyPortal":false,"reqTypes":[{"id":"320","name":"Incidents","descriptionHtml":"","callToAction":"Incidents","introHtml":"<p>Use this option if an application is crashing, has an error or is not available.</p>","icon":10550,"iconUrl":"https://integrait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[90],"key":""},{"id":"322","name":"Service requirements","descriptionHtml":"","callToAction":"Service requirements","introHtml":"<p>Use this option if you need access so you can use an application, create an email, access information or any other requirement.</p>","icon":10550,"iconUrl":"https://integrait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","groups":[91],"key":""},{"id":"324","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"","icon":10520,"iconUrl":"https://integrait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10520","groups":[],"key":""},{"id":"321","name":"Change","descriptionHtml":"","callToAction":"Change","introHtml":"","icon":10643,"iconUrl":"https://integrait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10643","groups":[],"key":""},{"id":"222","name":"New Support Ticket","descriptionHtml":"","callToAction":"New Support Ticket","introHtml":"<p>Enter here!</p>","icon":10644,"iconUrl":"https://integrait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10644","groups":[],"key":""},{"id":"67","name":"Request sent via email","descriptionHtml":"","callToAction":"Request sent via email","introHtml":"","icon":10527,"iconUrl":"https://integrait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10527","groups":[],"key":""}],"reqGroups":[{"id":90,"name":"Incidents"},{"id":91,"name":"Requirements"}],"orderMapping":{"90":[320],"57":[222],"47":[67],"50":[67],"53":[67],"54":[67],"52":[67],"56":[222],"91":[322]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"245a7e1b-b8d8-39a7-8dbb-49f152f29563","appLinkName":"System Confluence","appLinkUrl":"https://integrait.atlassian.net/wiki","spaceKey":"SI","spaceName":"Support IT","spaceUrl":"https://integrait.atlassian.net/wiki/spaces/SI","isServer":false},"labels":[],"projectKey":"SI","serviceDeskId":5,"kbLinkDomainURLs":["https://integrait.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":5,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SI","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"Spanish (Spain)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2QxMjU5Ni04MjFjLTRiNjYtODAzZi1mNjUzMjZjYTU3OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUzMDk5MjcsIm5iZiI6MTczNTMwODcyN30.aZ7IAaZ2bGDLql-qENumPmOBDvDjyXZJM75j-UdSU28","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"97d12596-821c-4b66-803f-f65326ca578d","tokenDurationInMins":20}},"reqCreate":{"id":322,"projectId":10026,"form":{"name":"Service requirements","descriptionHtml":"","callToAction":"Service requirements","intro":"<p>Use this option if you need access so you can use an application, create an email, access information or any other requirement.</p>","instructions":"","icon":10550,"iconUrl":"https://integrait.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10550","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"cascadingselect","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:cascadingselect","fieldId":"customfield_10105","fieldConfigId":"10248","label":"Customer - Project","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10387","label":"AFIDRO","selected":false,"children":[{"value":"10388","label":"SIMETRICA","selected":false,"children":[]},{"value":"10389","label":"otro","selected":false,"children":[]}]},{"value":"10390","label":"CEVAXIN","selected":false,"children":[{"value":"10391","label":"ARN-C19-PAN-002-V03","selected":false,"children":[]},{"value":"10392","label":"CEV-FID18-068","selected":false,"children":[]},{"value":"10393","label":"COVID-19-180","selected":false,"children":[]},{"value":"10394","label":"COVID-KATERNO","selected":false,"children":[]},{"value":"10395","label":"CV-NCOV-004","selected":false,"children":[]},{"value":"10396","label":"CV-SQIV-001","selected":false,"children":[]},{"value":"10397","label":"DEN 301","selected":false,"children":[]},{"value":"10398","label":"DEYSI","selected":false,"children":[]},{"value":"10399","label":"EPI-NOR-001","selected":false,"children":[]},{"value":"10400","label":"HILLEVAX","selected":false,"children":[]},{"value":"10401","label":"IVI-CHIK-001","selected":false,"children":[]},{"value":"10402","label":"MAT-009","selected":false,"children":[]},{"value":"10403","label":"MAT-012","selected":false,"children":[]},{"value":"10404","label":"MELODY","selected":false,"children":[]},{"value":"10677","label":"MINERVAL","selected":false,"children":[]},{"value":"10405","label":"RSV-OA-ADJ-007","selected":false,"children":[]},{"value":"10406","label":"ZOSTER","selected":false,"children":[]},{"value":"10513","label":"EARLY BIRD-KOKO","selected":false,"children":[]},{"value":"10407","label":"otro","selected":false,"children":[]}]},{"value":"10408","label":"Clínica Cruz Jiminian","selected":false,"children":[{"value":"10409","label":"nPOV-002","selected":false,"children":[]},{"value":"10410","label":"Otro","selected":false,"children":[]}]},{"value":"10411","label":"Clínica HUMSA","selected":false,"children":[{"value":"10412","label":"nOPV-002","selected":false,"children":[]},{"value":"10413","label":"Otro","selected":false,"children":[]}]},{"value":"10676","label":"CEIP","selected":false,"children":[{"value":"10678","label":"MINERVAL","selected":false,"children":[]}]},{"value":"10679","label":"CICPA","selected":false,"children":[]},{"value":"10683","label":"CLINICA DEL COUNTRY","selected":false,"children":[]},{"value":"10684","label":"CLINSTILE","selected":false,"children":[]},{"value":"10514","label":"CHRISTUS","selected":false,"children":[]},{"value":"10687","label":"DOMINGUEZ LAB","selected":false,"children":[]},{"value":"10414","label":"FIDEC","selected":false,"children":[{"value":"10416","label":"nOPV-002","selected":false,"children":[]},{"value":"10474","label":"IPV-005","selected":false,"children":[]},{"value":"10417","label":"Otro","selected":false,"children":[]}]},{"value":"10682","label":"GRUPO SUR","selected":false,"children":[]},{"value":"10418","label":"GSK","selected":false,"children":[{"value":"10419","label":"NEST-STUDY","selected":false,"children":[]},{"value":"10420","label":"Otro","selected":false,"children":[]}]},{"value":"10740","label":"GAMALAB","selected":false,"children":[]},{"value":"10741","label":"HIDRA","selected":false,"children":[]},{"value":"10421","label":"ICON","selected":false,"children":[{"value":"10422","label":"Otro","selected":false,"children":[]}]},{"value":"10723","label":"IM CER","selected":false,"children":[]},{"value":"10670","label":"IIC MAR DEL PLATA","selected":false,"children":[]},{"value":"10423","label":"JSS","selected":false,"children":[{"value":"10424","label":"A5481147","selected":false,"children":[]},{"value":"10425","label":"QOLRAD","selected":false,"children":[]},{"value":"10426","label":"KAP","selected":false,"children":[]},{"value":"10427","label":"LITA-004","selected":false,"children":[]},{"value":"10428","label":"PROMES","selected":false,"children":[]},{"value":"10470","label":"DNDi-CpG-02","selected":false,"children":[]},{"value":"10429","label":"Otro","selected":false,"children":[]}]},{"value":"10430","label":"MEDCARE","selected":false,"children":[{"value":"10431","label":"Otro","selected":false,"children":[]}]},{"value":"10746","label":"MESGO","selected":false,"children":[]},{"value":"10457","label":"Ministerio de Salud de Panamá","selected":false,"children":[{"value":"10458","label":"PAI","selected":false,"children":[]},{"value":"10459","label":"RESEGIS","selected":false,"children":[]},{"value":"10460","label":"OTROS","selected":false,"children":[]}]},{"value":"10432","label":"P95","selected":false,"children":[{"value":"10434","label":"CPM-PREVAC","selected":false,"children":[]},{"value":"10435","label":"Otro","selected":false,"children":[]}]},{"value":"10436","label":"PSN","selected":false,"children":[{"value":"10437","label":"CLO-SBC2019-PSN","selected":false,"children":[]},{"value":"10438","label":"Otro","selected":false,"children":[]}]},{"value":"10439","label":"HOLDING","selected":false,"children":[{"value":"10440","label":"Otro","selected":false,"children":[]}]},{"value":"10441","label":"VAXTRIALS","selected":false,"children":[{"value":"10703","label":"ARCT2303-01","selected":false,"children":[]},{"value":"10456","label":"CLO-SCB-2019-015","selected":false,"children":[]},{"value":"10455","label":"CT-COV-034","selected":false,"children":[]},{"value":"10442","label":"CV-NCOV-002","selected":false,"children":[]},{"value":"10443","label":"CV-NCOV-003","selected":false,"children":[]},{"value":"10444","label":"ERP","selected":false,"children":[]},{"value":"10445","label":"HILLEVAX","selected":false,"children":[]},{"value":"10716","label":"NOVAVAX","selected":false,"children":[]},{"value":"10448","label":"IVI-CHIK-001","selected":false,"children":[]},{"value":"10446","label":"SQIV","selected":false,"children":[]},{"value":"10447","label":"Valneva","selected":false,"children":[]},{"value":"10449","label":"Otro","selected":false,"children":[]}]},{"value":"10463","label":"SURA","selected":false,"children":[]},{"value":"10486","label":"Integra IT","selected":false,"children":[{"value":"10487","label":"Soporte Interno","selected":false,"children":[]}]},{"value":"10671","label":"PROBEBÉ","selected":false,"children":[]},{"value":"10712","label":"SYNEOS","selected":false,"children":[{"value":"10713","label":"ICVX-12-202","selected":false,"children":[]}]},{"value":"10739","label":"SILANES","selected":false,"children":[]},{"value":"10724","label":"TCR Solutions","selected":false,"children":[]},{"value":"10453","label":"OTRO","selected":false,"children":[{"value":"10454","label":"Otro","selected":false,"children":[]}]}]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10107","fieldConfigId":"10250","label":"If the solution is another, specify the detail:","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"If you are going to provide photos, we would appreciate it if it is a full screen of the system where you can see your user and the window in which it is, if you decide it with some design tool you can hide sensitive information.","descriptionHtml":"<p>If you are going to provide photos, we would appreciate it if it is a full screen of the system where you can see your user and the window in which it is, if you decide it with some design tool you can hide sensitive information.</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10133","fieldConfigId":"10281","label":"Phone number","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/5/create/322","requestValidateBaseUrl":"/servicedesk/customer/portal/5/validate/322","calendarParams":{"firstDay":0,"date":"2024-12-27T09:12:07-0500","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"245a7e1b-b8d8-39a7-8dbb-49f152f29563","appLinkName":"System Confluence","appLinkUrl":"https://integrait.atlassian.net/wiki","spaceKey":"SI","spaceName":"Support IT","spaceUrl":"https://integrait.atlassian.net/wiki/spaces/SI","isServer":false},"labels":[],"projectKey":"SI","serviceDeskId":5,"kbLinkDomainURLs":["https://integrait.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5N2QxMjU5Ni04MjFjLTRiNjYtODAzZi1mNjUzMjZjYTU3OGQiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAyNiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzUzMDk5MjcsIm5iZiI6MTczNTMwODcyN30.aZ7IAaZ2bGDLql-qENumPmOBDvDjyXZJM75j-UdSU28","targetCollection":"upload-project-10026","endpointUrl":"https://api.media.atlassian.com","clientId":"97d12596-821c-4b66-803f-f65326ca578d","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}